Terms of Service

Plain-language summary. Don't break the law with our service, don't run abusive workloads, don't try to escape the sandbox. We can suspend accounts that do. Otherwise, your data is yours, your workloads are yours, and we'll give you reasonable notice before any change that materially affects you. These terms are the legal version — the summary is informational only.

Effective date: 2026-05-19 · Last updated: 2026-10-04 (section 13, RCS messages)

These Terms of Service (the "Terms") govern your access to and use of the connect0 service (the "Service") operated by connect0.ai inc ("connect0", "we", "us", "our"). By signing in, calling the API, or otherwise using the Service, you agree to these Terms. If you're agreeing on behalf of an organization, you represent that you have authority to bind it.

1. The service

connect0 provides a hosted Model Context Protocol (MCP) backend that runs containerised shell sandboxes on Cloudflare's infrastructure, with project and account state stored on Google Cloud. You ("you", "the account holder") use the Service through MCP-capable clients (Claude Code, Cursor, Claude Desktop, VS Code with Copilot Chat, and similar) or through the web dashboard at connect0.ai.

2. Your account

You're responsible for keeping your sign-in credentials safe, for the actions taken by anyone you grant membership to your account, and for any API tokens or OAuth grants you issue. You must revoke access from the dashboard the moment a credential is in doubt. Account ownership transfers must be coordinated with us at support@connect0.ai.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. You must not be located in a country subject to a U.S. government embargo or otherwise prohibited by applicable export-control law.

3. Acceptable use

You agree not to use the Service to:

• distribute malware, ransomware, or other malicious code;
• host phishing, fraud, or social-engineering content;
• crack passwords, mine cryptocurrency, or otherwise abuse others' infrastructure;
• train models on data you don't have the legal right to use;
• send unsolicited bulk communications (spam);
• attempt to escape the sandbox boundary, circumvent rate limits, or otherwise interfere with the Service's integrity;
• infringe any third party's intellectual-property, privacy, or publicity rights;
• harass, threaten, or harm any individual or group; or
• violate any applicable law or regulation.

We may suspend or terminate accounts that breach this section, with or without notice depending on severity, and may report illegal activity to the appropriate authorities.

4. Your content

You retain ownership of all content you upload, run, or generate through the Service ("Your Content"). You grant connect0 a worldwide, non-exclusive, royalty-free license to host, store, process, and transmit Your Content solely as necessary to operate the Service for you. We don't claim any other rights in it.

You're responsible for the legality of Your Content and for any consequences that arise from running it through the Service.

5. Data and privacy

We store the minimum data we need to run the Service: account / project metadata, the command + exit code + duration of each sh invocation (never stdout or stderr), Stripe customer and subscription metadata, and session / OAuth records used for sign-in. Workspace data stays in your project's R2 prefix on Cloudflare. The full picture is in our privacy notice. The privacy notice is incorporated into these Terms by reference.

6. Billing

Paid plans run as recurring subscriptions through Stripe. By starting a subscription you authorize us to charge the payment method on file at the start of each billing period. Cancellation takes effect at the end of the then-current billing period; we do not refund partial periods unless required by law.

Prices may change with at least 30 days' notice. Continued use after a price change constitutes acceptance.

Taxes (sales tax, VAT, GST, equivalent) are your responsibility unless we collect them at checkout. If you are tax-exempt, contact billing@connect0.ai with proof.

7. Service availability

We aim for high availability but make no specific service-level commitment in these Terms. Scheduled maintenance and emergency maintenance may interrupt the Service from time to time. The Service is offered "as is" and "as available" without warranty of any kind.

8. Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, connect0.ai inc AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, connect0.ai inc SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY UNDER THESE TERMS, FOR ANY CAUSE OF ACTION WHATSOEVER, SHALL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

10. Indemnification

You agree to defend, indemnify, and hold harmless connect0.ai inc and its affiliates from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your use of the Service, or (c) your breach of these Terms.

11. Termination

Either party may terminate the Service relationship at any time. You may close your account from the dashboard or by writing to privacy@connect0.ai. We may suspend or terminate your access at any time for breach of these Terms, for non-payment, or where required by law. Sections 4, 5, 8, 9, 10, 11, 12, and 13 survive termination.

12. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction of those courts. Nothing in this section limits any non-waivable consumer rights you may have under the law of your country of residence.

13. Text messages (SMS and RCS)

Program. The connect0 text assistant lets a signed-in connect0 customer text Zero, the connect0 assistant, questions about their own connect0 account — usage, spend, agents — and receive replies by SMS, and, if they turn it on, receive account notices about that account by SMS. On phones and carriers that support RCS (rich business messaging), the same messages may arrive as RCS messages, shown with connect0's verified name and logo; the program, the opt-in, the message limits, STOP and HELP are the same for both. The program is operated by connect0.ai inc and is available for mobile numbers in the United States only.

How you join. You link your own mobile number on your connect0 dashboard (Profile → Messaging): the page shows a six-digit code, and you text connect followed by that code from your phone to the number shown. That text is your consent to receive replies. Account notices by text are a separate choice: they are off until you turn on Send me notices by text for that number on the same page, and you can turn them off there at any time. Only three kinds of notice are ever sent by text: an unusual-spend notice for your account; a request to approve an action, which you approve on your connect0 dashboard through the link in the text, never by replying; and a question from one of your agents that needs your input, which you answer by replying to the text, as you would in the chat. We never add a number you did not link yourself, and we do not send marketing or promotional messages.

Message frequency. Message frequency varies. We send replies to the messages you send us — the number of replies depends on how often you text — plus, only if you turned notices on, up to 10 account notices a day, sent only between 08:00 and 21:00 in your account's timezone.

Message and data rates may apply. Your mobile carrier's standard message and data rates apply to messages you send and receive.

Help. Text HELP at any time for help, or contact hi@connect0.ai.

Stop. Text STOP at any time to unlink your number and stop all messages from us. We confirm by one final text and send nothing further. Text START to link your number again.

What a text cannot do. Anything that spends money or changes your account's configuration is confirmed on your connect0 dashboard, through a link we send; it is never approved by replying to a text.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. How we handle your mobile number and your messages is described in our Privacy Policy, section 2.8. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

14. Changes to these terms

We may update these Terms. Material changes will be announced on the dashboard and, where we have an email address on file, by email at least 14 days before they take effect. Continued use of the Service after the effective date of the update constitutes acceptance.

15. Contact

connect0.ai inc · support@connect0.ai. Postal address available on written request.